Job Description
Join our dynamic IT team in Seattle as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support and maintain system integrity. This immediate opening offers competitive compensation, growth opportunities, and a collaborative environment. If you're passionate about solving technical challenges and providing outstanding service, apply today!
Responsibilities
- Provide first-line technical support for hardware, software, and network issues
- Manage user accounts, permissions, and access control systems
- Install, configure, and maintain desktop/laptop hardware and peripherals
- Document technical processes and maintain accurate IT asset inventory
- Collaborate with cross-functional teams to resolve complex system issues
- Implement security protocols and ensure compliance with company policies
- Train users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in a corporate environment
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong knowledge of networking principles (TCP/IP, DNS, DHCP)
- Experience with helpdesk ticketing systems (e.g., Jira, ServiceNow)
- CompTIA A+/Network+ certification or equivalent
- Excellent problem-solving and communication skills
- Ability to work independently and prioritize competing tasks
- Relevant degree in Computer Science or related field preferred