Job Description
Join our dynamic team at TechSolutions Inc. as an IT Support Specialist in Columbus, OH! We're seeking a tech-savvy professional to provide immediate technical assistance to our growing client base. This is a fantastic opportunity to leverage your problem-solving skills in a fast-paced environment with competitive benefits and career growth opportunities.
As a key member of our IT department, you'll be the first point of contact for resolving hardware, software, and network issues. We offer comprehensive training, flexible work arrangements, and a collaborative culture that values innovation and continuous learning. If you're passionate about technology and delivering exceptional customer service, apply today and start making an impact immediately!
Responsibilities
- Provide prompt technical support via phone, email, and remote assistance to resolve user issues
- Install, configure, and maintain hardware and software systems
- Manage user accounts, permissions, and security protocols
- Document IT processes, incidents, and resolutions in ticketing systems
- Collaborate with team members on infrastructure projects and system upgrades
- Train users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 3+ years of hands-on IT support experience
- Proficiency with Windows OS, Active Directory, and Microsoft Office 365
- Strong knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Excellent troubleshooting and problem-solving abilities
- CompTIA A+ or similar certification preferred
- Exceptional communication and customer service skills
- Ability to work independently and manage multiple priorities