Job Description
Join our dynamic Fort Worth team immediately! InnovateTech Solutions is seeking a proactive IT Support Specialist to deliver exceptional technical assistance to our growing client base. This is a rare opportunity to make an immediate impact in a collaborative environment.
We offer competitive compensation, comprehensive benefits, and a culture that values professional growth. If you're passionate about solving complex technical challenges and thrive in fast-paced settings, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, cloud infrastructure (Azure/O365), and network troubleshooting
- Provide exceptional end-user support via ticketing systems and remote assistance
- Implement security protocols and conduct vulnerability assessments
- Document technical procedures and maintain IT asset inventory
- Collaborate with cross-functional teams on system upgrades and migrations
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+/Network+ certifications or equivalent experience
- Proficiency in Active Directory, Azure, and cloud networking
- Strong diagnostic skills with ability to resolve complex technical issues
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow/Jira) and remote support tools