Job Description
Join our dynamic IT team in Jacksonville and make an immediate impact! TechSolutions Inc. is seeking a talented IT Support Specialist to join our growing team. As a critical member of our operations, you'll ensure seamless technology experiences for our employees while solving complex technical challenges. We offer a collaborative environment, competitive benefits, and opportunities for professional growth. Start immediately and become part of our innovation-driven culture!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Manage and resolve system outages, security incidents, and user access issues
- Deploy and configure workstations, servers, and cloud-based solutions
- Document IT processes, create knowledge base articles, and maintain asset inventories
- Collaborate with cross-functional teams on IT projects and system upgrades
- Implement cybersecurity protocols and ensure compliance with industry standards
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+/Network+ certifications or equivalent technical expertise
- Proficiency in Active Directory, Office 365, and virtualization (VMware/Hyper-V)
- Strong troubleshooting skills for network connectivity, printers, and peripheral devices
- Excellent written and verbal communication skills with customer service mindset
- Experience with ticketing systems (ServiceNow, Jira) and ITIL processes
- Ability to work independently while collaborating in a fast-paced environment