Job Description
Join our dynamic IT team in Minneapolis and make an immediate impact! TechSolutions Inc. is seeking a skilled IT Support Specialist to deliver exceptional technical assistance to our growing workforce. This is a direct-hire opportunity with competitive compensation and comprehensive benefits package. You'll be the go-to expert for resolving hardware/software issues, optimizing system performance, and ensuring seamless digital experiences across our organization.
We offer flexible work arrangements, professional development stipends, and a collaborative environment that values innovation. If you're passionate about technology and thrive in fast-paced settings, this is your chance to advance your career while making a tangible difference.
Responsibilities
- Provide Tier 2-3 technical support for 150+ employees across Windows/macOS environments
- Deploy and manage cloud infrastructure (AWS/Azure) and SaaS applications
- Execute network security protocols and vulnerability assessments
- Coordinate hardware lifecycle management and procurement
- Document IT processes and create knowledge base articles
- Collaborate with cross-functional teams on digital transformation projects
- Maintain 99.9% system uptime through proactive monitoring
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ or equivalent certifications required
- Expertise in Active Directory, SCCM, and PowerShell scripting
- Strong troubleshooting skills for hardware, network, and application issues
- Familiarity with ITIL frameworks and service desk operations
- Bachelor's degree in Computer Science or related field preferred
- Experience with ticketing systems (ServiceNow/Jira) and remote support tools