Job Description
Join our dynamic IT team at TechNova Solutions and become the backbone of our San Francisco operations! We're urgently seeking a passionate IT Support Specialist to resolve technical challenges, optimize user experiences, and drive innovation. If you thrive in fast-paced environments and possess a knack for turning technical chaos into seamless solutions, this is your moment to shine. Enjoy competitive compensation, comprehensive benefits, and the opportunity to shape our digital infrastructure.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues across 500+ employees
- Deploy and manage Windows/macOS endpoints, including imaging, patching, and security protocols
- Administer cloud services (O365, Azure AD) and collaborate with vendors for escalations
- Create documentation for SOPs, troubleshooting guides, and knowledge base articles
- Monitor ticket queues via ServiceNow, maintaining SLA compliance and user satisfaction
- Support AV setups, conference rooms, and mobile device management (MDM)
- Lead IT onboarding/offboarding processes with HR coordination
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expert proficiency in Windows 10/11, macOS troubleshooting, and Active Directory
- Strong networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- Certifications: CompTIA A+/Network+ or Microsoft 365 Certified: Modern Desktop Administrator
- Experience with ServiceNow, Jira, or similar ticketing systems
- Excellent communication skills with ability to translate technical concepts to non-technical users
- Proven ability to prioritize tasks in high-pressure situations
- BS in Computer Science or related field preferred