Job Description
We're urgently hiring a proactive IT Support Specialist to join our dynamic team in San Antonio! As a critical member of our IT department, you'll ensure seamless technology operations across our growing organization. We offer competitive benefits, flexible work arrangements, and opportunities for professional growth in a fast-paced environment.
Responsibilities
- Provide first and second-level technical support for hardware, software, and network issues
- Manage and resolve user tickets via helpdesk system with SLA adherence
- Deploy and configure desktops, laptops, peripherals, and mobile devices
- Administer Active Directory, Office 365, and cloud-based services
- Implement security protocols and conduct vulnerability assessments
- Document IT processes and maintain accurate asset inventory
- Collaborate with vendors for hardware/software procurement and maintenance
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Office 365, and remote support tools
- Strong troubleshooting skills for hardware/software/network issues
- Experience with IT asset management and ticketing systems
- Excellent communication and customer service abilities
- Ability to lift 30 lbs and work flexible hours