Job Description
We are seeking a highly skilled and dedicated IT Support Specialist to join our elite technical team in Los Angeles. This is an urgent hire position for a proactive professional who excels at resolving complex technical challenges and ensuring seamless business operations.
At Apex Digital Solutions, we pride ourselves on innovation and reliability. As part of our support team, you will be the primary point of contact for internal employees, providing top-tier technical assistance and guidance. If you have a passion for technology and a knack for problem-solving, we want to meet you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Modern office environment in the heart of downtown LA.
- Opportunities for professional growth and certification reimbursement.
- Dynamic team culture focused on collaboration and excellence.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network infrastructure issues.
- Manage and troubleshoot user accounts, security permissions, and access rights within Active Directory.
- Perform routine system monitoring, backups, and maintenance to ensure 99.9% uptime.
- Install, configure, and troubleshoot workstations, mobile devices, printers, and peripherals.
- Document all IT incidents, resolutions, and technical procedures in the knowledge base.
- Collaborate with senior engineers to implement new software deployments and security patches.
- Respond to helpdesk tickets and phone inquiries with a high degree of customer service.
Qualifications
- Associate degree or Bachelor’s degree in Computer Science, Information Technology, or related field.
- 1-3 years of professional experience in IT support, help desk, or technical support roles.
- CompTIA A+ or Network+ certification is strongly preferred.
- Deep understanding of Windows 10/11, Microsoft Office 365, and Active Directory.
- Experience with remote desktop tools and ticketing systems (e.g., Jira, ServiceNow).
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Strong troubleshooting mindset and ability to work independently.