Job Description
Join our dynamic IT team as an IT Support Specialist in the heart of Manhattan! We're urgently seeking a tech-savvy professional to deliver exceptional user support across our NYC headquarters. This high-impact role combines hands-on troubleshooting with strategic system optimization for a Fortune 500 client. Enjoy competitive benefits, flexible hybrid work, and opportunities to grow into cybersecurity or cloud infrastructure roles. Apply now to be part of our innovation-driven culture!
Responsibilities
- Provide Tier 2-3 technical support for 500+ employees across Windows/macOS environments
- Manage Active Directory, Azure AD, and O365 administration
- Deploy and maintain virtual infrastructure (VMware/Hyper-V)
- Lead endpoint security protocols (CrowdStrike/Carbon Black)
- Document SOPs and create knowledge base articles
- Coordinate with vendors for hardware/software procurement
- Support audio-visual systems in conference facilities
Qualifications
- 3+ years enterprise IT support experience
- CompTIA Network+ or equivalent certification
- Expertise in Windows 10/11 deployment and troubleshooting
- Hands-on experience with ticketing systems (Jira/ServiceNow)
- Strong knowledge of VPN/remote access solutions
- Excellent written communication skills for documentation
- Ability to lift 30lbs for equipment maintenance
- BS in Computer Science or related field preferred