Job Description
Join TechNova Solutions as an IT Support Specialist and be the hero behind seamless technology experiences for our clients! We're seeking a passionate problem-solver to deliver exceptional technical support in a dynamic, fast-paced environment. As a key member of our IT team, you'll empower users through troubleshooting, system optimization, and proactive maintenance. If you thrive on resolving challenges and enjoy working with cutting-edge technology, this is your moment to shine!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide remote and on-site technical support to end-users via ticketing system and direct channels
- Manage Active Directory accounts, permissions, and group policies
- Deploy and maintain network infrastructure including routers, switches, and firewalls
- Document technical procedures and maintain accurate asset inventories
- Collaborate with vendors for hardware/software procurement and licensing
- Implement cybersecurity best practices and endpoint protection solutions
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification (or equivalent experience)
- Proficiency in Active Directory, SCCM, and PowerShell scripting
- Strong knowledge of cloud platforms (Microsoft Azure/O365 preferred)
- Excellent communication skills with ability to explain technical concepts non-technically
- Experience with ITIL processes and ticketing systems (ServiceNow/Jira)
- Bachelor's degree in Computer Science or related field preferred