Job Description
Join our dynamic IT team in the heart of New Orleans! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. This is an immediate opportunity to work with cutting-edge technologies in a collaborative, fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and the chance to make a real impact on local businesses. If you thrive on solving complex technical challenges and providing top-tier customer service, we want to hear from you!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Diagnose and resolve system issues via remote and on-site support
- Deploy and configure Windows/macOS workstations and mobile devices
- Manage Active Directory, Azure AD, and cloud-based services
- Document technical procedures and maintain knowledge base
- Collaborate with vendors for hardware/software procurement
- Implement security protocols and ensure compliance standards
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows 10/11, macOS, and Microsoft 365
- Strong networking knowledge (TCP/IP, DNS, DHCP, VPN)
- Certifications: CompTIA A+/Network+ or Microsoft 365 Certified
- Experience with Service Desk tools (Jira, ServiceNow, or Zendesk)
- Excellent troubleshooting and customer communication skills
- Ability to prioritize tasks and work independently