Job Description
Join our dynamic IT team in Oakland as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing team. This immediate-hire opportunity offers competitive compensation, comprehensive benefits, and the chance to work with cutting-edge technology in a collaborative environment. If you're passionate about solving technical challenges and providing top-tier user support, we want to hear from you!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage helpdesk tickets via Zendesk and prioritize incident resolution
- Deploy and configure Windows/macOS systems and mobile devices
- Administer Microsoft 365 and Active Directory environments
- Document SOPs and create knowledge base articles
- Collaborate with vendors for hardware procurement and maintenance
- Conduct IT security awareness training for staff
Qualifications
- 3+ years of hands-on IT support experience in a corporate environment
- CompTIA A+ or equivalent certification required
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Experience with helpdesk ticketing systems (Zendesk preferred)
- Strong troubleshooting skills for hardware/software/network issues
- Excellent communication and customer service abilities
- Basic scripting knowledge (PowerShell/Bash) preferred
- Ability to lift 30 lbs for equipment handling