Job Description
Join our dynamic team in Fort Worth, TX! We're seeking a highly motivated IT Support Specialist to provide exceptional technical assistance to our growing client base. This immediate opening offers competitive compensation, career growth opportunities, and a collaborative work environment. If you're passionate about technology and delivering outstanding customer service, we want to hear from you!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide remote and on-site technical support for 150+ employees
- Manage Active Directory, Office 365, and cloud-based infrastructure
- Implement cybersecurity protocols and maintain system security
- Document IT processes and maintain accurate asset inventory
- Collaborate with vendors for hardware procurement and maintenance
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in Windows Server administration and Azure fundamentals
- Strong troubleshooting skills for network connectivity issues
- Experience with helpdesk ticketing systems (e.g., ServiceNow)
- Excellent communication and customer service abilities
- Ability to lift 30 lbs for equipment maintenance
- Valid Texas driver's license required for site visits