Job Description
Join our award-winning IT team as an IT Support Specialist in Jacksonville, FL! We're seeking a tech-savvy professional to provide exceptional technical support to our growing client base. This immediate hire role offers competitive compensation, career growth opportunities, and a dynamic work environment. If you're passionate about solving complex technical challenges and delivering outstanding customer service, we want to hear from you!
Responsibilities
- Deliver first-class technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS systems, network infrastructure, and peripherals
- Manage active directory accounts, security protocols, and system backups
- Document IT processes, create knowledge base articles, and maintain asset inventory
- Collaborate with senior engineers on network upgrades and security implementations
- Provide on-site support for enterprise clients across Jacksonville metropolitan area
- Monitor system performance and proactively address potential technical risks
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certifications or equivalent technical qualifications
- Expert knowledge of Windows 10/11, Active Directory, and cloud services (O365/AWS)
- Strong experience with networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- Exceptional troubleshooting skills with hardware, software, and connectivity issues
- Excellent communication abilities with technical and non-technical stakeholders
- Valid driver's license and reliable transportation for client site visits