Job Description
Join our dynamic tech hub in San Jose as a critical IT Support Specialist! We're seeking a passionate problem-solver to deliver exceptional technical support to our innovative team. This immediate hire opportunity offers competitive compensation and the chance to work with cutting-edge technologies in a collaborative environment. Your expertise will directly impact our productivity and digital transformation initiatives.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Diagnose and resolve complex system issues across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud-based SaaS applications
- Execute endpoint security protocols and vulnerability assessments
- Document IT processes and maintain comprehensive knowledge base
- Collaborate with cross-functional teams on IT projects and deployments
Qualifications
- 3+ years of enterprise-level IT support experience
- Expertise in Windows 10/11, macOS, and cloud platforms (Azure/O365)
- CompTIA Network+ or Security+ certification required
- Strong proficiency in networking fundamentals and TCP/IP
- Experience with ITSM tools (ServiceNow, Jira)
- Excellent communication skills and customer-centric mindset