Job Description
Immediate opening for IT Support Specialist in Kansas City, MO! Join our dynamic team providing critical technical support to 500+ employees. We offer competitive compensation, hybrid work options, and growth opportunities in a thriving tech hub. Perfect for problem-solvers passionate about seamless user experiences.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Deploy and manage Windows/macOS endpoints, mobile devices, and cloud services
- Implement cybersecurity protocols and conduct vulnerability assessments
- Document SOPs, create knowledge base articles, and conduct user training
- Collaborate with vendors on infrastructure projects and system migrations
- Monitor system health using tools like SCCM and SolarWinds
- Support office moves and AV installations
Qualifications
- 3+ years of enterprise IT support experience
- CompTIA A+/Network+ or Microsoft Azure Fundamentals certification
- Expertise in Active Directory, Office 365, and Intune
- Strong scripting skills (PowerShell/Bash preferred)
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to lift 30lbs and work flexible hours
- BS in Computer Science or equivalent experience