Job Description
Join our dynamic IT team in Sacramento and become the backbone of our organization's technical infrastructure. We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our employees. This is a critical role requiring problem-solving skills, technical expertise, and a customer-first approach. If you thrive in fast-paced environments and love making technology work seamlessly for people, we want to hear from you!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via phone, email, and in-person
- Install, configure, and maintain desktops, laptops, printers, and peripheral devices
- Manage Active Directory accounts, permissions, and group policies
- Diagnose and resolve system outages, security incidents, and performance bottlenecks
- Document IT processes, SOPs, and knowledge base articles
- Collaborate with vendors for hardware/software procurement and maintenance
- Assist with network administration tasks including firewall configuration and VPN setup
Qualifications
- 3+ years of experience in IT support/helpdesk environments
- CompTIA A+, Network+, or Security+ certification (or equivalent experience)
- Proficiency in Windows 10/11 Enterprise and macOS administration
- Strong understanding of TCP/IP networking, DNS, DHCP, and Active Directory
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Excellent troubleshooting and communication skills
- Ability to lift up to 30 lbs for equipment installation
- Valid California driver's license for occasional off-site support