Job Description
Join our dynamic team as an IT Support Specialist in Virginia Beach! We're seeking a tech-savvy professional to provide exceptional technical assistance to our growing client base. This immediate opening offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS systems
- Manage help desk tickets via ServiceNow with 24-hour SLA adherence
- Deploy and configure network infrastructure including routers/firewalls
- Implement cybersecurity protocols and conduct vulnerability assessments
- Train end-users on productivity software and security best practices
- Document technical procedures and maintain asset inventory systems
Qualifications
- 3+ years in desktop/server support with A+/Network+ certifications
- Expertise in Active Directory, Office 365, and virtualization (VMware)
- Strong troubleshooting skills for Windows 10/11 and macOS environments
- Experience with ticketing systems (ServiceNow/Jira) and remote support tools
- Excellent communication skills with customer service mindset
- Ability to lift 50lbs and work flexible hours including on-call rotation