Job Description
Join our award-winning tech team in Raleigh's Innovation Quarter! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing enterprise clients. This hybrid role combines on-site troubleshooting with remote system management, offering competitive compensation and rapid career advancement. Enjoy modern office amenities, comprehensive benefits, and the opportunity to work with cutting-edge infrastructure in one of America's fastest-growing tech hubs.
Responsibilities
- Provide Tier 2-3 technical support for 200+ users across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud infrastructure (O365, AWS)
- Deploy and maintain hardware/software lifecycle management systems
- Lead cybersecurity incident response and vulnerability remediation
- Develop technical documentation and SOPs for enterprise IT operations
- Collaborate with vendors for hardware procurement and service contracts
Qualifications
- 3+ years enterprise IT support experience with Windows/macOS environments
- CompTIA A+/Network+ certification or equivalent technical credentials
- Expertise in Active Directory, O365, and cloud service integration
- Strong scripting skills (PowerShell/Bash) for automation
- Experience with ITIL service management frameworks
- Excellent troubleshooting skills for network/performance issues
- Valid North Carolina driver's license for occasional site visits