Job Description
Join our award-winning IT team in Colorado Springs and become the backbone of our company's digital infrastructure. We're seeking a passionate IT Support Specialist to provide exceptional technical assistance to our growing team. This is an immediate opportunity to work in a dynamic environment where your problem-solving skills directly impact business success. Enjoy competitive compensation, comprehensive benefits, and a culture that values innovation and work-life balance.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage user accounts, permissions, and access control systems
- Install, configure, and maintain desktop/laptop systems and peripherals
- Monitor and maintain network infrastructure including switches, routers, and firewalls
- Document IT processes, procedures, and knowledge base articles
- Collaborate with cross-functional teams to resolve complex technical challenges
- Conduct security audits and implement best practices
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Exchange Online, and O365 administration
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Strong troubleshooting skills for network connectivity and hardware issues
- Excellent communication and customer service abilities
- Ability to prioritize tasks and work independently in fast-paced settings