Job Description
Join our dynamic IT team at TechSolutions Inc., a leading tech innovator serving Central Valley businesses. We're seeking a proactive IT Support Specialist to maintain our clients' digital infrastructure while delivering exceptional user experiences. This immediate opening offers growth opportunities in a collaborative environment with competitive benefits including health insurance, 401k matching, and professional development stipends. Help us empower local businesses with cutting-edge technology solutions while advancing your career in Fresno's thriving tech scene.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure) administration
- Implement cybersecurity protocols including endpoint protection and access management
- Document IT processes and maintain accurate asset management databases
- Train end-users on new technologies and best practices
- Collaborate with vendors for hardware procurement and service level agreements
- Monitor system performance and proactively address potential vulnerabilities
Qualifications
- 3+ years of hands-on IT support experience with Windows 10/11 and macOS
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Group Policy, and SCCM
- Strong knowledge of TCP/IP networking, VPNs, and firewalls
- Experience with helpdesk ticketing systems (ServiceNow/Jira preferred)
- Excellent troubleshooting skills with hardware diagnostics and OS recovery
- Customer service mindset with ability to communicate technical concepts clearly
- Valid California driver's license for occasional on-site client visits