Job Description
Are you a technical problem solver ready to make an impact? Apex Digital Systems is seeking a highly motivated IT Support Specialist to join our growing team in Houston, TX. We are a fast-paced technology firm dedicated to providing exceptional service to our clients and employees alike.
In this role, you will be the go-to resource for resolving technical issues, ensuring our office infrastructure runs smoothly, and supporting a diverse team of professionals. We offer a hybrid work model, a competitive benefits package, and a clear trajectory for career advancement.
Key Highlights:
- Immediate start date available.
- Hybrid work schedule (3 days in-office).
- Comprehensive health, dental, and vision insurance.
Take the next step in your IT career by applying today!
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and a ticketing system (ServiceNow).
- Install, configure, and troubleshoot hardware (laptops, printers, monitors) and software applications.
- Manage user accounts, permissions, and access control within Active Directory.
- Monitor network performance and troubleshoot connectivity issues for on-site and remote users.
- Assist in the planning and execution of IT upgrades and system maintenance.
- Maintain accurate logs and documentation of all support tickets and resolutions.
Qualifications
- Associate degree in Information Technology, Computer Science, or equivalent work experience (2+ years preferred).
- Proficiency in Microsoft Windows 10/11 and Microsoft Office 365.
- Working knowledge of Active Directory, Group Policy, and basic networking (TCP/IP, DNS).
- Strong customer service skills with the ability to communicate complex technical concepts clearly.
- Ability to lift and carry IT equipment and work in a collaborative office environment.
- Relevant certifications (CompTIA A+, Network+) are a significant plus.