Job Description
Join our dynamic Denver-based team as an IT Support Specialist and become the backbone of our technology infrastructure. We're seeking a passionate problem-solver to deliver exceptional technical support to our growing organization. With competitive compensation, comprehensive benefits, and immediate availability, this is your chance to accelerate your career in Colorado's thriving tech scene.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues across 150+ endpoints
- Deploy and manage Windows/macOS environments including OS imaging and application installations
- Administer cloud services (Microsoft 365, Azure) and security protocols (MFA, endpoint protection)
- Create and maintain documentation for SOPs, network diagrams, and inventory systems
- Collaborate with vendors for hardware procurement and service-level agreement management
- Lead IT onboarding/offboarding processes and asset lifecycle management
- Support hybrid work environments with VPN/remote access solutions
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+/Network+ certification or equivalent practical experience
- Proficiency in Microsoft 365 administration and Azure AD management
- Strong diagnostic skills for hardware troubleshooting and network connectivity issues
- Excellent written/verbal communication and customer service abilities
- Experience with IT service management tools (ServiceNow, Jira Service Desk)
- Valid Colorado driver's license with reliable transportation