Job Description
Join our dynamic IT team in Fort Worth, TX as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing organization. This is an immediate opportunity to make an impact in a fast-paced environment where your expertise will be valued. Enjoy competitive compensation, comprehensive benefits, and a collaborative culture focused on innovation and career growth.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage help desk tickets and prioritize incident resolution
- Install, configure, and maintain desktop/laptop systems and peripherals
- Administer user accounts and permissions via Active Directory
- Document IT processes and maintain knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Support cloud services (O365, Azure) and cybersecurity protocols
Qualifications
- 2+ years of hands-on IT support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, Active Directory, and networking fundamentals
- Strong troubleshooting skills for hardware/software issues
- Excellent communication and customer service abilities
- Experience with help desk ticketing systems (ServiceNow preferred)
- Ability to work independently and manage multiple priorities