Job Description
Join the Apex Innovations Team in Seattle, WA
Are you a tech-savvy troubleshooter looking to make an impact? Apex Innovations is seeking a Senior IT Support Specialist to join our growing team. In this role, you will serve as the primary point of contact for our employees' technical needs, ensuring seamless operations in one of the world's most vibrant tech hubs.
At Apex Innovations, we believe in empowering our team with the tools they need to succeed. You will work in a hybrid environment with a focus on customer satisfaction, proactive problem-solving, and cutting-edge technology.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Professional development opportunities and certification reimbursement.
- Collaborative and inclusive company culture.
- State-of-the-art office space in downtown Seattle.
Responsibilities
- Provide tier 2 and tier 3 technical support for hardware, software, and network connectivity issues via phone, email, and remote access tools.
- Manage and troubleshoot end-user devices, including laptops, printers, mobile devices, and peripherals.
- Configure and maintain workstations, operating systems, and productivity software (Microsoft Office 365, Google Workspace).
- Administer Active Directory user accounts, permissions, and security policies.
- Document technical issues, resolutions, and standard operating procedures (SOPs) in our ticketing system.
- Collaborate with the infrastructure team to identify and resolve recurring network or server-level problems.
- Conduct regular system updates, patch management, and security audits.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent relevant work experience.
- Minimum of 2-4 years of experience in IT support or help desk roles.
- CompTIA A+ and Network+ certifications are strongly preferred.
- In-depth knowledge of Windows 10/11, macOS, and mobile device management (MDM) solutions.
- Strong understanding of Active Directory, Azure AD, and Office 365 administration.
- Excellent written and verbal communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to prioritize multiple tickets and manage time effectively in a fast-paced environment.