Job Description
Join our innovative team as an IT Support Specialist in Fresno, CA! We're seeking a tech-savvy professional to deliver exceptional support to our growing client base. This hybrid role combines on-site troubleshooting with remote assistance, offering dynamic challenges and career growth in a fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and the opportunity to work with cutting-edge technologies while making a tangible impact on our operations.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Diagnose and resolve complex issues across Windows/macOS environments
- Manage Active Directory, cloud services (Azure/O365), and security protocols
- Document all IT processes using ServiceNow and ticketing systems
- Deploy and configure new workstations, peripherals, and network equipment
- Collaborate with vendors for hardware procurement and maintenance
- Conduct regular system audits and implement security best practices
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Expert proficiency in Windows 10/11, macOS, and virtualization platforms
- Strong knowledge of TCP/IP networking and Active Directory administration
- Experience with ticketing systems (ServiceNow, Jira) and ITSM frameworks
- Excellent troubleshooting skills with ability to work under pressure
- Valid California driver's license for occasional on-site visits