Job Description
Join our award-winning IT team at TechSolutions Inc. as an IT Support Specialist in sunny El Paso, TX! We're seeking a tech-savvy professional to deliver exceptional support to our growing client base. Enjoy a collaborative environment, cutting-edge technology, and opportunities for career advancement. What you'll love: Competitive compensation, comprehensive health benefits, flexible work hours, and monthly team-building events.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, Office 365, and cloud-based systems
- Deploy and maintain desktop/laptop configurations across 200+ endpoints
- Document SOPs and create knowledge base articles
- Collaborate with vendors for hardware procurement and warranty management
- Lead cybersecurity awareness training sessions
- Support onboarding/offboarding processes for 50+ monthly users
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows 10/11, macOS, and Linux environments
- Experience with Service Desk tools (ServiceNow/Jira)
- Strong troubleshooting skills for network connectivity issues
- Excellent written/verbal communication in English and Spanish
- Ability to lift 30 lbs for equipment maintenance
- Valid Texas driver's license for occasional site visits