Job Description
Join our dynamic IT team in El Paso as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support across our growing organization. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment. If you're passionate about solving technical challenges and delivering outstanding customer service, we want to hear from you!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide first-line support via phone, email, and ticketing systems
- Manage user accounts, permissions, and Active Directory administration
- Deploy and configure new workstations, peripherals, and network equipment
- Document technical procedures and maintain knowledge base articles
- Collaborate with cybersecurity team on security protocols and incident response
- Conduct routine system maintenance and performance optimization
Qualifications
- Associate's degree in IT or equivalent certification (CompTIA A+, Network+)
- 3+ years of hands-on desktop support experience
- Proficiency in Windows 10/11, Office 365, and cloud services
- Strong understanding of network fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Excellent problem-solving and communication skills
- Ability to work independently and prioritize competing tasks