Job Description
Join TechSolutions Inc., a leading Minneapolis-based tech innovator, as our next IT Support Specialist. You'll be the backbone of our digital infrastructure, empowering 200+ employees with seamless technical solutions in a hybrid work environment. We offer competitive benefits, professional development stipends, and a culture where your expertise drives real impact.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, Azure AD, and cloud-based systems (O365, Intune)
- Deploy and maintain cybersecurity protocols including endpoint protection
- Document SOPs and create knowledge base articles for team scalability
- Collaborate with vendors for hardware procurement and service-level agreements
- Lead IT projects including workstation refresh cycles and software migrations
- Mentor junior support staff and implement continuous improvement initiatives
Qualifications
- 3+ years of progressive IT support experience in corporate environments
- CompTIA A+, Network+, or Security+ certification required
- Expert proficiency in Windows 10/11, macOS, and enterprise mobile device management
- Hands-on experience with SCCM/Intune and cloud infrastructure (AWS/Azure)
- Strong troubleshooting skills for network connectivity, VPNs, and SaaS applications
- Excellent written communication for documentation and stakeholder interactions
- Ability to lift 30lbs for equipment deployment and maintain physical security protocols