Job Description
Join our dynamic team as an IT Support Specialist in sunny Miami! We're seeking a tech-savvy professional to provide exceptional support to our growing organization. Enjoy competitive benefits, flexible work arrangements, and opportunities for career growth in a collaborative environment. If you're passionate about solving technical challenges and delivering outstanding customer service, we want to hear from you!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage and troubleshoot Microsoft 365 and cloud-based systems
- Deploy and configure end-user devices (laptops, mobile, peripherals)
- Monitor system performance and implement security protocols
- Create and maintain documentation for IT processes
- Collaborate with cross-functional teams on technology initiatives
- Train staff on new technologies and best practices
Qualifications
- 3+ years of experience in IT support or helpdesk roles
- CompTIA A+, Network+, or Microsoft 365 certifications required
- Proficiency in Windows OS, Active Directory, and Azure AD
- Strong knowledge of networking fundamentals and security principles
- Excellent problem-solving and communication skills
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to work independently and prioritize tasks effectively