Job Description
Join our innovative team as an IT Support Specialist in the heart of Oakland! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our cutting-edge infrastructure. Enjoy collaborative workspaces, competitive benefits, and opportunities for growth in a company that values your expertise. If you're passionate about solving technical challenges and empowering users, this is your next career move.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage active directory, user accounts, and system permissions
- Deploy and maintain workstation configurations across 150+ devices
- Collaborate with vendors for hardware/software procurement and licensing
- Document IT procedures and create user training materials
- Monitor system performance and implement security protocols
- Support cloud services (Azure/O365) and mobile device management
Qualifications
- 3+ years in enterprise IT support or help desk roles
- CompTIA A+ or equivalent certification required
- Proficiency in Windows 10/11 and macOS administration
- Experience with Active Directory, Group Policy, and SCCM
- Strong knowledge of networking fundamentals (TCP/IP, DNS, VPN)
- Excellent troubleshooting and customer service skills
- Familiarity with ITIL processes and ticketing systems
- Ability to lift 30lbs for equipment maintenance