Job Description
Join our innovative team as an IT Support Specialist in Omaha! We're seeking a tech-savvy professional to deliver exceptional IT solutions to our growing client base. This hybrid role combines on-site support at our downtown Omaha office with remote troubleshooting opportunities. You'll be the go-to expert for resolving technical challenges, optimizing systems, and ensuring seamless digital experiences for our diverse clientele. What We Offer: Comprehensive benefits package, professional development budget, collaborative work environment, and competitive salary with performance bonuses. Why Omaha? Thriving tech scene, affordable living, and vibrant community culture. Apply today to advance your career in the heart of Nebraska's IT hub!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and in-person for hardware/software issues
- Deploy, configure, and maintain Windows/macOS workstations and network infrastructure
- Manage Active Directory, Office 365, and cloud-based SaaS applications
- Document IT processes, create knowledge base articles, and maintain asset inventory
- Collaborate with vendors for hardware procurement and service-level agreements
- Implement cybersecurity best practices including endpoint protection and patch management
- Train end-users on new technologies and system upgrades
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification (or equivalent experience)
- Proficiency in Active Directory, Office 365, and cloud service management
- Strong diagnostic skills for hardware troubleshooting and network connectivity issues
- Excellent customer service abilities with proven conflict resolution experience
- Familiarity with ITIL processes and service desk ticketing systems
- Valid Nebraska driver's license for occasional client site visits