Job Description
Join our dynamic IT team in Tulsa as an IT Support Specialist! You'll be the technical backbone for our growing organization, delivering exceptional user experiences and maintaining seamless operations. We offer competitive compensation, professional development, and a collaborative environment where your expertise makes a tangible impact. If you're passionate about solving technical challenges and empowering colleagues, this is your next career move.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage helpdesk tickets using ServiceNow with SLA adherence
- Deploy and configure Windows 10/11 enterprise systems
- Implement cybersecurity best practices including MFA and endpoint protection
- Document IT procedures and maintain knowledge base articles
- Collaborate with vendors for hardware procurement and maintenance
- Support cloud infrastructure (Azure/O365) and hybrid environments
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certification or equivalent expertise
- Proficiency in Active Directory, Group Policy, and SCCM
- Strong troubleshooting skills for Windows OS and Microsoft 365
- Experience with helpdesk ticketing systems (ServiceNow preferred)
- Excellent communication and customer service abilities
- Ability to lift 30lbs and work flexible hours on-call rotation