Job Description
Join our dynamic IT team at Detroit Tech Innovations LLC and become the backbone of our digital infrastructure! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing team. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in Detroit's thriving tech ecosystem.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues via remote and onsite support
- Manage user accounts, permissions, and system access across multiple platforms
- Implement and maintain cybersecurity protocols including endpoint protection
- Document IT processes, incidents, and resolutions in ServiceNow
- Collaborate with vendors for hardware procurement and system upgrades
- Train employees on new technologies and best practices
Qualifications
- Associate's degree in IT or related field (Bachelor's preferred)
- 3+ years of hands-on IT support experience
- CompTIA A+, Network+, or Security+ certification required
- Expertise in Windows OS, Microsoft 365, and Active Directory
- Strong knowledge of cloud platforms (Azure/O365) and networking fundamentals
- Experience with helpdesk ticketing systems (ServiceNow preferred)
- Excellent communication and problem-solving abilities