Job Description
We are urgently hiring a dedicated IT Support Specialist to join our dynamic team in Denver, CO. If you are passionate about solving complex technical problems and providing exceptional user support, we want to hear from you. This is a fantastic opportunity to work with cutting-edge technology in a collaborative environment.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity for professional growth and certification reimbursement.
- Collaborative and inclusive company culture.
As the first point of contact for our internal staff, you will play a critical role in maintaining our IT infrastructure.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone, email, and in-person, resolving hardware and software issues efficiently.
- Manage and track all incoming IT support tickets using our Service Desk software (e.g., Jira, ServiceNow).
- Perform proactive maintenance including software updates, patch management, and security scans.
- Assist in the deployment and configuration of new workstations, laptops, and mobile devices.
- Collaborate with the Network Engineering team to troubleshoot network connectivity and hardware failures.
- Maintain accurate inventory records for all IT assets and peripherals.
Qualifications
- Minimum of 2 years of experience in an IT Helpdesk or Technical Support role.
- Associate degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- CompTIA A+ Certification is highly preferred.
- Strong knowledge of Microsoft Office 365, Windows 10/11, and macOS.
- Familiarity with Active Directory and basic networking concepts (TCP/IP, DNS).
- Excellent written and verbal communication skills with a customer-service mindset.
- Ability to lift and carry computer equipment weighing up to 50 lbs.