Job Description
Are you a dedicated technical professional looking to make an impact in the heart of Denver? NexusTech Solutions is seeking a skilled IT Support Specialist to join our dynamic team. We are a fast-growing tech firm committed to innovation, security, and exceptional user experiences. If you thrive in a fast-paced environment and enjoy solving complex technical problems, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Hybrid work model (3 days in office, 2 remote).
- Professional development opportunities and certification reimbursement.
- Modern office located in downtown Denver with a collaborative culture.
As the face of our IT department, you will ensure our employees have the tools they need to succeed. We value technical expertise, clear communication, and a proactive approach to problem-solving.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network issues via phone, email, and remote access tools.
- Manage and deploy end-user devices, including laptops, printers, and mobile devices.
- Maintain and update the company knowledge base and documentation for common troubleshooting procedures.
- Collaborate with the security team to ensure compliance with internal policies and industry standards.
- Assist in the administration of Active Directory and manage user accounts, permissions, and group policies.
- Conduct regular IT asset inventories and ensure proper disposal of outdated equipment.
- Respond to help desk tickets promptly and escalate complex issues to Tier 3 engineering as needed.
Qualifications
- Associate degree or Bachelor’s degree in Information Technology, Computer Science, or related field.
- CompTIA A+ or Network+ certification is strongly preferred.
- Proven experience in a Help Desk or IT Support role (2+ years preferred).
- Strong working knowledge of Windows 10/11, Microsoft Office 365, and macOS.
- Familiarity with Active Directory, Group Policy, and remote support tools (e.g., TeamViewer, LogMeIn).
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to troubleshoot connectivity issues and configure VPNs securely.