Job Description
Join NexusTech Solutions as a key player in our dynamic IT Support team! We're seeking a passionate IT Support Specialist to provide exceptional technical assistance to our growing client base in the Dallas area. As a vital member of our operations, you'll troubleshoot hardware/software issues, maintain system integrity, and deliver outstanding customer service. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Tier 2-3 technical support for desktop, laptop, and mobile devices
- Install, configure, and maintain Windows OS and network infrastructure
- Monitor and resolve security incidents using SIEM tools
- Document IT processes and maintain asset inventory systems
- Collaborate with cross-functional teams on IT projects
- Train users on new technologies and security best practices
Qualifications
- 3+ years of IT support experience in Windows environments
- CompTIA A+/Network+ certification or equivalent
- Strong knowledge of Active Directory, VPN, and cloud services
- Experience with ticketing systems (ServiceNow preferred)
- Excellent problem-solving and communication skills
- Ability to work flexible hours for on-call rotations