Job Description
Join our dynamic IT team in Mesa, AZ and become the backbone of our tech infrastructure! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. Enjoy competitive benefits, flexible scheduling, and opportunities for professional growth in a fast-paced environment. Immediate start available!
Responsibilities
- Provide Tier 2-3 technical support for hardware/software issues including Windows OS, Microsoft 365, and network connectivity
- Deploy and configure end-user devices (laptops, peripherals, mobile)
- Monitor and maintain network security protocols and systems
- Document IT processes and create user training materials
- Collaborate with cross-functional teams on infrastructure projects
- Manage service tickets through JSM and prioritize critical incidents
- Conduct periodic system audits and performance optimization
Qualifications
- 3+ years of hands-on IT support experience with Windows environments
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in Active Directory, Azure AD, and Intune
- Experience with VPN setup and remote access solutions
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent communication and customer service abilities
- Valid driver's license and reliable transportation
- Ability to lift 30lbs for equipment installation