Job Description
Join our dynamic IT team in Dallas and become the backbone of our digital infrastructure! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing organization. This is your chance to work with cutting-edge technologies while making an immediate impact in a collaborative environment. Enjoy competitive compensation, comprehensive benefits, and a flexible work culture that values innovation and professional growth.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues across 500+ endpoints
- Deploy and manage Windows 10/11, Microsoft 365, and cloud infrastructure solutions
- Conduct proactive system maintenance, security patching, and performance optimization
- Document SOPs, troubleshooting guides, and inventory in ITSM systems
- Collaborate with vendors for hardware procurement and service-level agreements
- Train employees on cybersecurity best practices and digital tools
- Support AV setups, video conferencing, and mobile device management
Qualifications
- 3+ years in enterprise IT support with Windows/Mac environments
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in Active Directory, SCCM, and Intune
- Experience with Azure AD, O365, and cloud networking
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent written/verbal communication and customer service abilities
- Ability to prioritize tasks in fast-paced environments
- Valid Texas driver's license for occasional site visits