Job Description
Join our dynamic team as an IT Support Specialist in Kansas City, MO! We're seeking a tech-savvy professional to deliver exceptional IT support to our growing client base. This immediate opening offers competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment. If you're passionate about solving technical challenges and providing outstanding customer service, we want to hear from you!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues via remote and on-site assistance
- Manage Active Directory, cloud services (Azure/O365), and endpoint security
- Deploy and configure workstations, peripherals, and mobile devices
- Document IT processes and maintain accurate asset inventory
- Collaborate with cross-functional teams to implement IT infrastructure projects
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Group Policy, and PowerShell scripting
- Experience with Azure AD, Intune, and cloud-based solutions
- Strong troubleshooting skills with network protocols (TCP/IP, DNS, DHCP)
- Excellent communication abilities and customer service mindset