Job Description
Join our dynamic IT team as an IT Support Specialist and become the backbone of our client's digital infrastructure. We're seeking a tech-savvy professional to provide exceptional technical support and ensure seamless system operations. This is a rare immediate opportunity to grow your career in Fresno's thriving tech hub with competitive benefits and career advancement.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, network configurations, and cloud services (Azure/O365)
- Provide remote and on-site technical support to 100+ employees
- Implement cybersecurity best practices and monitor security protocols
- Document IT processes and maintain knowledge base resources
- Collaborate with vendors for hardware procurement and service agreements
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certification or equivalent expertise
- Proficiency in Windows Server administration and cloud technologies
- Strong troubleshooting skills for hardware, software, and network issues
- Excellent communication abilities with technical and non-technical stakeholders
- Experience with ticketing systems (ServiceNow/Jira) and ITIL practices