Job Description
Join our dynamic IT team in Mesa, AZ! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. This immediate opening offers a competitive salary package, comprehensive benefits, and opportunities for career advancement in a collaborative environment. If you thrive solving complex technical challenges and delivering outstanding customer service, we want to meet you!
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance for hardware/software issues
- Deploy, configure, and maintain desktop/laptop systems, printers, and network infrastructure
- Implement cybersecurity protocols and data protection measures
- Document IT processes and maintain accurate asset inventories
- Collaborate with cross-functional teams to optimize system performance
- Train end-users on new technologies and best practices
- Monitor network security and respond to incidents promptly
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+/Network+ certification or equivalent technical credentials
- Proficiency in Active Directory, Office 365, and cloud services
- Strong troubleshooting skills for hardware, software, and network issues
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Ability to work independently and prioritize critical incidents