Job Description
Join our dynamic IT team as an IT Support Specialist in Chicago! We're seeking a tech-savvy professional to deliver exceptional user support and maintain critical infrastructure. This is an immediate opportunity to make an impact in a fast-paced environment.
NexusTech Solutions provides cutting-edge technology services to Fortune 500 companies. As an IT Support Specialist, you'll be the first point of contact for resolving technical issues, ensuring seamless operations, and enhancing user productivity. We offer competitive benefits, professional growth opportunities, and a collaborative culture.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote tools for 200+ users
- Install, configure, and troubleshoot Windows/macOS endpoints and peripherals
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure)
- Document IT processes and maintain knowledge base articles
- Collaborate with network/security teams on incident response
- Deploy and patch software updates across the organization
- Train employees on cybersecurity best practices
Qualifications
- 3+ years of experience in desktop support or help desk environments
- CompTIA A+, Network+, or equivalent certification required
- Expertise in Windows 10/11, macOS, and Microsoft 365
- Strong understanding of TCP/IP, DNS, and DHCP protocols
- Experience with ticketing systems (ServiceNow/Jira) preferred
- Excellent communication and problem-solving skills
- Ability to work flexible hours for on-call rotations
- Valid Illinois driver's license for occasional site visits