Job Description
Join our award-winning IT team in Charlotte and become the backbone of our digital transformation! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to 500+ employees across our vibrant corporate campus. This is your opportunity to leverage cutting-edge cloud technologies while solving complex infrastructure challenges in a fast-paced, collaborative environment.
Why TechSolutions? We offer industry-leading benefits, tuition reimbursement, and clear career progression paths. Our Charlotte office features state-of-the-art labs and flexible work arrangements.
Responsibilities
- Provide Tier 2/3 technical support for Windows/macOS systems, Active Directory, and Office 365
- Deploy and maintain virtualized environments using VMware vSphere and Azure
- Manage network infrastructure including Cisco switches, firewalls, and wireless systems
- Execute security protocols including endpoint protection and vulnerability patching
- Document SOPs and knowledge base articles for team scalability
- Collaborate with vendors on hardware/software deployments and lifecycle management
Qualifications
- 3+ years of enterprise IT support experience with Windows Server administration
- CompTIA Security+ or equivalent certification required
- Proficiency in PowerShell scripting and automation tools
- Experience with ServiceNow ITSM or similar ticketing systems
- Strong troubleshooting skills for network connectivity and application issues
- Excellent communication abilities with non-technical stakeholders
- Valid North Carolina driver's license for occasional equipment transport