Job Description
Join our dynamic team as an IT Support Specialist in Charlotte, NC! We're seeking a tech-savvy professional to deliver exceptional IT services to our growing client base. This is an immediate hire opportunity with competitive compensation and a collaborative environment. If you're passionate about solving technical challenges and delivering outstanding customer service, apply today!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage and maintain Active Directory, VPN configurations, and cloud services
- Deploy and troubleshoot Windows/macOS systems and peripheral devices
- Monitor and optimize IT infrastructure performance using monitoring tools
- Document IT processes, solutions, and knowledge base articles
- Collaborate with vendors for hardware procurement and service contracts
Qualifications
- 3+ years of hands-on IT support experience in a corporate environment
- Expertise in Windows OS, Active Directory, and network troubleshooting
- CompTIA A+, Network+, or Security+ certification required
- Strong knowledge of cloud platforms (Microsoft Azure/O365 preferred)
- Excellent communication skills and customer service orientation
- Experience with ticketing systems (ServiceNow/Jira) and remote support tools