Job Description
Are you a tech-savvy problem-solver ready to make an impact? ApexTech Solutions is currently seeking a highly motivated IT Support Specialist to join our growing team in Baltimore, MD.
We pride ourselves on delivering exceptional technical service and fostering a collaborative work environment. In this role, you will be the first line of defense for our employees, ensuring that our technology infrastructure runs smoothly and efficiently. If you have a passion for technology and a knack for troubleshooting, we want to meet you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity for professional growth and certification reimbursement.
- Modern office located in the historic Inner Harbor.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues via phone and ticketing systems.
- Manage user accounts in Active Directory, including password resets and permission adjustments.
- Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices.
- Perform regular system backups, updates, and patch management to ensure security.
- Collaborate with the IT team to resolve complex network issues and improve system performance.
- Document all support interactions and resolutions in the CRM system.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or a related field (Bachelor’s preferred).
- Minimum of 2 years of experience in IT support, help desk, or a similar technical role.
- Proficiency in Microsoft Windows 10/11 and Office 365 Suite.
- Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VLANs).
- Excellent verbal and written communication skills with a customer-first approach.
- Ability to lift and move hardware equipment as needed.