Job Description
Join our award-winning IT team in Baltimore! CyberSecure Solutions Inc. is seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. You'll be the first point of contact for resolving hardware/software issues, maintaining network infrastructure, and ensuring seamless digital operations. If you thrive in fast-paced environments and love solving complex puzzles, this is your next career move!
Why join us? Competitive benefits, cutting-edge technology stack, and opportunities for professional growth in a collaborative culture.
Responsibilities
- Provide Tier 1-2 technical support for 150+ users via phone, email, and remote access
- Install, configure, and troubleshoot Windows/macOS workstations and peripherals
- Manage Active Directory, O365, and cloud-based security protocols
- Document all IT assets, incidents, and resolutions in ServiceNow
- Collaborate with network engineers on infrastructure projects
- Conduct employee training on cybersecurity best practices
Qualifications
- 3+ years of IT support experience in enterprise environments
- CompTIA A+/Network+ certification (or equivalent)
- Proficiency in Active Directory, Azure AD, and Microsoft 365
- Strong knowledge of VPN, RMM tools, and endpoint security
- Excellent troubleshooting skills for hardware/software issues
- Ability to prioritize tasks in high-pressure situations