Job Description
Join our dynamic team as an IT Support Specialist in the heart of Atlanta! We're seeking a tech-savvy professional to deliver exceptional user experiences and maintain our cutting-edge infrastructure. Enjoy hybrid work, comprehensive benefits, and opportunities for growth in one of America's most vibrant tech hubs.
Why TechSolutions? We're a rapidly expanding tech firm committed to innovation and employee development. Our Atlanta office offers modern amenities, collaborative workspaces, and a culture that celebrates technical excellence and work-life balance.
Responsibilities
- Provide Tier 1-2 technical support for 500+ employees across hardware, software, and network issues
- Manage Active Directory, Microsoft 365, and cloud service administration
- Deploy and maintain endpoint security solutions across Windows/macOS environments
- Document SOPs and knowledge base articles for team scalability
- Collaborate with vendors on hardware procurement and lifecycle management
- Lead IT projects including workstation refreshes and system migrations
- Maintain 99.9% uptime through proactive monitoring and incident response
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows 10/11, Active Directory, and Microsoft 365
- CompTIA A+/Network+ or equivalent certification required
- Strong scripting skills (PowerShell/Bash) for automation
- Experience with ServiceNow or similar ticketing systems
- Excellent troubleshooting methodology and communication skills
- Ability to lift 30lbs and work flexible hours during system outages
- BS in Computer Science or related field preferred