Job Description
Join our innovative Austin-based team as an IT Support Specialist and become the backbone of our technology ecosystem! We're seeking a dedicated professional to deliver exceptional technical support to our growing team. If you thrive in fast-paced environments and excel at solving complex technical challenges, this is your opportunity to make an immediate impact. Enjoy competitive benefits, flexible work arrangements, and a culture that values continuous growth.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage and resolve service desk tickets with SLA adherence
- Deploy and configure workstations, laptops, and mobile devices
- Administer cloud infrastructure (AWS/Azure) and SaaS applications
- Document IT procedures and maintain knowledge base articles
- Collaborate with security team on endpoint protection protocols
- Support office AV systems and video conferencing setups
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Windows 10/11, Active Directory, and Microsoft 365
- Strong troubleshooting skills for network connectivity issues
- Experience with ticketing systems (ServiceNow/Jira) preferred
- Able to lift 50 lbs for equipment installation duties
- Excellent communication skills with customer-first mindset