Job Description
Join our award-winning IT team in Austin and become the backbone of our digital transformation! InnovateTech Solutions is seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing team. As a key member of our IT department, you'll troubleshoot complex systems, optimize user experiences, and drive innovation in a collaborative environment. This is your opportunity to make an immediate impact in a forward-thinking company that invests in your professional growth.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Manage Active Directory, Office 365, and cloud-based SaaS applications
- Deploy and maintain Windows/macOS environments across 100+ endpoints
- Collaborate with vendors to resolve escalated technical issues
- Document SOPs and knowledge base articles for team scalability
- Lead IT security initiatives including endpoint protection and patch management
- Mentor junior staff and conduct user training sessions
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+/Network+ certifications or equivalent expertise
- Proficiency in Windows Server administration and PowerShell scripting
- Strong knowledge of Azure AD, Intune, and MDM solutions
- Experience with Service Desk tools (e.g., Jira, Zendesk)
- Excellent troubleshooting skills for VoIP, VPN, and wireless networks
- Ability to prioritize tasks in a fast-paced startup environment